As I’ve said in many past posts, I’ve become primarily a Mac user. However, I’m not one of those snobby Mac users that must only buy Apple products. I’m someone who likes to get value for my money where I can. So when I needed a larger monitor for my new Mac Pro (this was a few years ago), I got a Dell 24 inch monitor and have loved it.
Last April, I decided to become a 2 monitor guy and because of such a good experience, I got another Dell 24 inch monitor.
This one though, I’ve had some problems with. The monitor doesn’t wake up from sleep after the computer has gone to sleep consistently. Sometimes it works great and other times, the new monitor wakes up for a second (though not long enough to show anything) and then goes back to sleep (showing a Dell message box saying so). The latter has been happening more and more.
I contacted Dell Technical Support and after an initial hiccup (you better have your original invoice if you are calling them about a peripheral and not a full system!), I got to someone and explained my problem and after about a 20 minute conversation, he authorized a new monitor to be sent to me to replace my defective one.
This is another example of great customer service (see my T-Mobile) comments.