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TIVO Support – Fixing Channel Guide Info

I have a Tivo Series 3 and a Tivo HD.  On both of my systems, I was seeing channels that had a number in front of them (i.e. “1 Womens HD”).  Any of these channels that had a number in front of them had no channel guide information and just stated “To Be Announced”.

I sent in a support request to TIVO about this issue.  It took a few days before I got a response.  That was a little disappointing since many companies are moving to speed up support responses (especially those via the internet).  The answer solved 90% of these channels and now I have guide info for almost all of the newly added HD channels.  I can still watch the few that don’t have guide info but I don’t know what is going to be on that channel in advance and can’t set up a recording.

The answer showed a short cut to getting to  Channel Guide setup.   There was also a bit that tells whether you are talking standard or digital channels.

For completeness, here is the info I recieved:

  • Choose TIVO Central (usually by pressing the TIVO button)
  • Select Messages and Settings
  • Select Settings
  • Select Channels
  • Select Channel List
  • Press the ENTER key
  • Follow the onscreen instructions.  The TIVO will ask questions regarding your channels and service.
  • Ensure that you enter the proper zip code.
  • Ensure that you enter the proper provider for your service.
  • In the screen directly after you enter your cable provider, press the ENTER key.  This will take you to a list of available lineups.  In my case, I needed to choose <DIGITAL>.
  • You will be given an opportunity to review the line up after you chose (note: it will not have the premium channels like HBO)
  • Answer the remaining screens based on your service.
  • It will take 10-30 minutes to reset this data so go do something else.
  • Finished

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