Post from: Glenn's Daily Script (c)2007 Glenn Thompson. For Downloads, Pictures, and other great content go to Glenn's Daily Script. See Glenn's Daily Script Legal Information Page for Disclosure, Fair Use, Copyright, Creative Commons notices.

T-mobile Mytouch 3g

We had a great time until we tried to buy 2 of them (one for each).  We had only completed 17 months on our contract and the store couldn’t find a way to let us buy them unless we were willing to pay double the $199 contract rate (which was only about $80 less than full price).  We were very frustrated  (me, more than Kathy as she’s a patient person).

Well, I decided to see if I could talk directly to T-Mobile and maybe find a way.  I called 611 on my current phone and got to a Customer Care Representative.  She was very nice but couldn’t really help me.  At least until I indicated that we might look to changing carriers then she said she would transfer me to Customer Retention.  Customer Retention immediately said that yes, we could do it and after going through their required hoops, we had the phone ordered.

In the end, it took 2 people and less than 20 minutes.  I’d say that it was a great experience and I came out a very satisfied customer.

Post from: Glenn's Daily Script (c)2007 Glenn Thompson. For Downloads, Pictures, and other great content go to Glenn's Daily Script. See Glenn's Daily Script Legal Information Page for Disclosure, Fair Use, Copyright, Creative Commons notices.

T-Mobile Customer Support Rocks!